Event Medic Services (EMS) is a division of The First Aid Training Company Ltd.
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Updated 15th November 2023
Please read these terms of trade in their entirety. This agreement will bind all users of our service. This agreement applies to all our products and services.
We may change this agreement from time to time. We will notify you about those changes by emailing you, writing to you or by putting a notice on our Website. The notice will set out the actual changes or will explain their general nature.
Any other changes to the terms of any agreement you may have with us must be accepted by us in writing.
The following words and expressions shall have meanings hereby assigned to them except where the context otherwise requires:
“First Aid Training Company”, “First Aid Company”, “FATC”, “Event Medic Services, “EMS”, ““us”, “we” and “our” mean The First Aid Training Company Ltd.;
“Service” means services or products provided by The First Aid Training Company Ltd. to customers;
“Client” and “You” mean the party or parties entering this agreement with FATC.
Our general site policy outlines our expectations regarding conduct for all visitors to our Website, whether you are a customer or not. Other separate policies may be applied at any time for our other services or products. If these policies contravene our services, we reserve the right to withhold, restrict, suspend or cancel your use of them.
If you need to contact us, you can either:
Freephone: 0800 12 13 20
Email: hello@eventmedic.nz
Physical and Postal Address: Level 1, Unit B2, 198 Springs Road, Christchurch 8042, New Zealand
Website: www.eventmedic.nz
In providing services to you, we will:
When we supply a service or product to you, it is your responsibility to:
Our prices are stated in New Zealand dollars and exclude GST.
We reserve the right to change our prices from time to time.
We will inform you of our charges for any service or training before we begin providing that service.
At any time, you may be required to:
Most of our services require that you either pre-pay them via our Website or open an account with us. We will then invoice you each month with a certified GST invoice for the actual amount used.
The invoice which we send you will be based on our records. If you believe there has been an error on your invoice, please get in touch with the numbers listed on your invoice, and we will investigate the matter for you.
We accept credit card payments (Visa and Mastercard only) for most of our services.
If you do not pay an invoice by the due date for payment:
We may allocate identification codes, usernames, and passwords for your use, depending on the product or service you select. We may change any code or username, but we will allocate you a new code and/or username. We will always give you as much advance notice as reasonably possible before making any changes.
You are responsible for keeping confidential your account number, identification code (s), username, and passwords used by or allocated to you. We may assume that you authorise any request or instruction we receive if it is accompanied by suitable verification (for example, your account number, identification code, username, or password).
Where we fail to meet our responsibilities to you, we will provide a refund limited to the amount of your charge.
A refund is not available where we did not meet our responsibilities to you due to incorrect information, causes beyond our reasonable control, or where we have withheld, suspended, restricted, or terminated our service.
The Consumer Guarantees Act 1993 contains consumer safeguards which may apply to services we provide for you. Any rights you may have under that Act apply in addition to the rights set out above.
We have set out your rights to claim compensation from us. We now exclude all other liability we may have to you. This exclusion applies (but is not limited to) for the benefit of the following people:
This exclusion does not prevent you from obtaining a court order requiring us to perform any obligations we have agreed to for you, nor does it limit any rights you may have under the Consumer Guarantees Act 1993.
We have set out your rights to claim compensation from us and excluded all other liability we or any of the people listed above may have to you. If we or any of the people listed above are ever liable to you and, for any reason, cannot rely on the exclusion above, then this clause applies.
Where you do not meet your responsibilities to us, you must pay any reasonable expenses we incur in collecting any money you owe us or in exercising any of our other legal rights.
We recommend that you discuss with your insurer the arrangement of suitable cover for risks of loss or liability arising from these terms.
In any relationship you have with us, we may collect information about you. The information may be obtained from you and others or generated within the equipment used to provide our services when you or anyone else uses our products or services. You may decide not to provide any of the information that any of us seeks from you. However, if you do not provide it, we may not be able to provide services to you.
You may request to see any information we hold about you, and we will provide it to you as long as we can readily retrieve it. You may also request that any incorrect details be corrected.
We may hold the information and share it with employees, contractors, credit reference agencies and collection agencies. This enables us to:
We may share with network operators any information required to enable you to use any of our products or services; this does not include your name and address.
We may disclose information about you to law enforcement authorities (such as the Police or the Department of Internal Affairs) if we think it is necessary, for example, to help maintain the law.
We may hold intellectual property rights in the products or services we provide to you, including, for example, copyrights, trademarks, and design rights. We retain all our rights when we provide a product or service to you.
We may have our approved agent or representative perform and benefit from all or any part of our side of any agreement you may have with us.
You may transfer and have someone else perform all or any part of your obligations under any agreement you have with us, provided you obtain our written approval first. We may transfer all or any part of our side of any agreement you have with us to someone else. We will let you know if we proceed with this.
Every person named as a customer in any agreement with us must meet all the customer’s responsibilities under that agreement.
Bills or other notices will be sent to the last physical or electronic address you gave us. We, our agents or representatives, and anyone to whom we have assigned the amounts you owe us can assume any bill or notice sent by physical post has been delivered five days after it has been posted and any bill or notice sent electronically has been delivered on sending unless we receive a ‘failed to deliver’ message. Please advise us promptly of any changes to your physical or electronic addresses.
We must meet all our responsibilities to you under every agreement we have with you. You must meet all your responsibilities to us under every agreement you have with us.
Each term of every agreement you have with us is separately binding. If, for any reason, we, you or any of the people listed in clause 15 cannot rely on any term, all other terms remain binding.
All our products and services are provided in accordance with New Zealand Law. You may take action against us only in a court in New Zealand.
